This Privacy Policy outlines how A-Star Care Solutions handles the information we collect when you use our websites. We are committed to respecting your privacy and protecting any personal information you may provide.

1. Website Visitors

A-Star Care Solutions, like many website operators, collects non-personally-identifying information that web browsers and servers typically make available. This includes the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this information is to better understand how visitors use our website. From time to time, we may release aggregated non-personally-identifying information, for example, by publishing a report on website usage trends.

Additionally, A-Star Care Solutions collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and users leaving comments on our websites. We disclose logged-in user and commenter IP addresses under the same circumstances as personally-identifying information, with the exception that commenter IP addresses and email addresses are visible to the administrators of the blog/site where the comment was left.

2. Gathering of Personally-Identifying Information

Certain visitors to A-Star Care Solutions websites choose to interact with us in ways that require the collection of personally-identifying information. The type and amount of information gathered depend on the nature of the interaction. For example, we ask visitors who sign up at our website to provide a username and email address. Those who engage in transactions with us may be asked to provide additional information, including necessary personal and financial details to process those transactions.

We will share the information you provide through the online enquiry form with our partner, Smooth Group Limited trading as Prosperwell, to help ensure that your enquiry is dealt with promptly and efficiently. Smooth Group Limited trading as Prosperwell will not use your information for any other purpose and will delete it as soon as it is no longer needed for this purpose.

In each case, A-Star Care Solutions collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction. Visitors can refuse to supply personally-identifying information, but this may prevent them from engaging in certain website-related activities.

3. Aggregated Statistics 

A-Star Care Solutions may collect statistics about the behavior of visitors to its websites. This information may be displayed publicly or provided to others, but we do not disclose personally-identifying information other than as described in this policy.

4. Protection of Certain Personally-Identifying Information

A-Star Care Solutions discloses potentially personally-identifying and personally-identifying information only to those employees, contractors, and affiliated organizations that (i) need to know that information to process it on our behalf or to provide services available at our websites, and (ii) have agreed not to disclose it to others. Some of these employees, contractors, and affiliated organizations may be located outside of your home country. By using A-Star Care Solutions websites, you consent to the transfer of such information to them.

We will share the information you provide through the online enquiry form with our partner, Smooth Group Limited trading as Prosperwell, to help ensure that your enquiry is dealt with promptly and efficiently. Smooth Group Limited trading as Prosperwell will not use your information for any other purpose and will delete it as soon as it is no longer needed for this purpose.

We do not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to our employees, contractors, and affiliated organizations, we disclose such information only in response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of A-Star Care Solutions, third parties, or the public at large.

If you are a registered user of an A-Star Care Solutions website and have supplied your email address, we may occasionally send you an email to inform you about new features, solicit your feedback, or keep you updated on our products and services. If you send us a request, we reserve the right to publish it to help us clarify or respond to your request or support other users. A-Star Care Solutions takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

5. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, which the visitor’s browser provides to the website each time the visitor returns. A-Star Care Solutions uses cookies to help identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites. However, certain features of our websites may not function properly without the aid of cookies.

We monitor activity throughout our website using a third-party provider (Smooth Analytics) to improve our Digital Marketing using a Cookie. We track which sources are effective at helping visitors find our website and make calls to us. We use IP addresses, geo-location data, caller telephone number, and voice recordings.

6. Business Transfers  

In the event that A-Star Care Solutions, or substantially all of its assets, are acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of A-Star Care Solutions may continue to use your personal information as outlined in this policy.

7. Ads

Ads appearing on our websites may be delivered by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement, enabling them to compile information about you or others who use your computer. This information allows ad networks to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by A-Star Care Solutions and does not cover the use of cookies by any advertisers.

8. Privacy Policy Changes  

Although most changes are likely to be minor, A-Star Care Solutions may update its Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any changes. If you have a registered account, you may also receive an alert informing you of these changes. Your continued use of this site after any changes to this Privacy Policy will constitute your acceptance of such changes.